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Frequently Asked Questions
Our customer support is available Monday to Saturday, from 10 AM to 6 PM.
Average response time: Within 2 hours
Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery across Pakistan. You can pay in cash when your order is delivered.
How long does delivery take?
Orders are usually delivered within 3 to 5 working days. Delivery times may vary depending on your city, courier availability, public holidays, or weather conditions.
Can I inspect the parcel before payment?
Most courier companies do not allow customers to open parcels before making payment. However, every product is checked before dispatch. In case you receive a damaged, incorrect, or defective item, contact our WhatsApp support with an unboxing video.
Only use this answer if your courier does not offer open-parcel delivery. Do not promise parcel inspection unless your courier has officially approved it.
What is your return policy?
You may request a return or exchange within 7 days of receiving your order. The product must be unused, undamaged, and returned in its original packaging. Please contact our WhatsApp support before returning any item.
How can I track my order?
Once your order is dispatched, you will receive tracking details through SMS or WhatsApp. You can use the tracking number on our Track Order page or the courier’s website.
Our customer support is available Monday to Saturday, from 10 AM to 6 PM.
Average response time: Within 2 hours