Complaints policy

Complaints & Returns Policy

1. Returns & Exchanges

• No returns or exchanges for change of mind, size, or color preference.
• Only accepted if product is damaged or wrongly delivered.

2. Damaged Products

• Replacement arranged if available.
• If not available, full refund via bank transfer or mobile wallet.
• Unboxing video is mandatory for claims.

3. Wrong Item Delivered

• Share unboxing video proof.
• Correct item will be delivered in 3–7 business days.
• If unavailable, refund will be issued.

4. Warranty

• No lifetime or extended product warranties.

5. Colors

• If no color option is shown on the website, best-selling color will be sent.

6. File a Complaint (within 48 hours of delivery)

Email: trendloop@gmail.com

WhatsApp: +92 311 4504609 (Text & Voice Notes Only)

Note: Claims without unboxing video won't be processed. Courier times may vary.