Refund policy

1. Returns or Exchanges

We do not accept product returns or exchanges for reasons such as change of mind, size, color preference, or personal dislike.

Once purchased, the product cannot be returned or exchanged unless it is damaged or wrongly delivered.

If your product arrives damaged, we will arrange a replacement with a new piece (if available).

If a replacement is not available, you will receive a full refund via local IBFT (bank transfer) or mobile wallet.

Unboxing video is mandatory as proof for all damage claims.

If the wrong item is delivered, you must provide an unboxing video showing the incorrect product.

After verification, we will send you the correct product within 3–7 business days.

If the correct item is unavailable, a refund will be issued.

We do not provide lifetime or extended warranty on any products.

If no specific color option is mentioned on the website at the time of purchase, we reserve the right to deliver the best-selling available color.

To request a replacement or refund for damaged or wrong items, please contact us within 48 hours of delivery to our complaints officer:

Email: trendloop@gmail.com

WhatsApp: +92 311 4504609 (Text & Voice Notes Only)